Our privacy policy

Your privacy is of the utmost importance to us. We also wish to be clear about the information we collect and how we use it.

How we use cookies

We only ever use session cookies on our site. Also called a transient cookie, it is a cookie that is erased when you close your Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer.

We use these cookies to allow us to provide our online booking system to our customers.

Information we collect

To deliver our service we ask you for your age in years (not your date of birth), your sex, and a communication address (E-mail, SMS, or Threema) for us to send your results and appointment details to. Thirty days after sending your results your communication address will be automatically removed from our system. We do not store any personal information related to online payments in our systems.

Third parties

We do not use any third party analytics or advertising on our site.

If you opt to make a booking with us, and decide to use our online payment method, you will provide payment information to our payment provider through our site. We do not store this information, but you should familiarise yourself with their policies if you are concerned. For more information please visit https://stripe.com/gb/privacy for card payments, or https://www.paypal.com for PayPal. By using a third party provider to handle online payments processing, we do not need to capture, or store any of your personal information to provide you with our service.

We provide you with a choice of communication methods. If you opt to use text messages (SMS) for communications with us, please be aware that communications will be sent via a trusted, UK based SMS provider. If you opt to use email, communications will pass from our provider to yours. If you opt to use Threema for communications, messages will be encrypted before they leave our systems until they arrive on your device.

How do we use our data

We use the information we gather to;

  • Deliver our service
  • Provide aggregated statistical reporting
  • Improve our systems and services
  • Monitor our systems for performance and security purposes

Full Policy